Frequently Asked Questions
Quick answers about booking, pricing and traveling with us. Can't find yours? Message us any time.
How do I book a car?
Simply message us on WhatsApp or WeChat with your dates, number of travelers, luggage and destinations. We confirm availability and send a full quote — once you agree, your booking is secured. No account or prepayment website is needed.
What is included in the price?
Our quotes include the vehicle, professional driver, fuel, expressway tolls, parking fees and passenger insurance. For airport transfers, meet & greet with a name board and normal waiting time are also included. Anything not included is stated clearly in your quote.
What is your cancellation policy?
Cancellation is free up to 72 hours before pickup. Within 72 hours a partial fee may apply, and within 24 hours the full amount may be charged. Exact terms are confirmed with your quote, and we are always flexible with flight delays and force majeure.
Do you provide child seats?
Yes — child seats and booster seats are available free of charge. Just tell us the ages of your children when booking so we prepare the right seats.
How much luggage can each vehicle hold?
As a guide: the Alphard fits up to 6 passengers with 4 large suitcases, the HiAce up to 9 passengers with 8 large suitcases, and the Coaster carries up to 20 passengers with a dedicated luggage bay. Tell us your exact luggage count and we will recommend the right vehicle.
What happens if my flight is delayed?
We track your flight number and adjust the pickup time automatically — at no extra charge. Your driver will be waiting at arrivals whenever you actually land.
How can I pay?
We accept bank transfer, major credit cards and common e-payments — details are confirmed with your quote. A deposit may be requested for long or peak-season bookings, with the balance payable before or on the day of service.
What languages do your drivers speak?
Our office team supports English, Chinese and Japanese. Drivers speak Japanese and, depending on assignment, English or Chinese. Our support line can interpret between you and the driver at any time during your trip.
